Brooklyn Bowl - Las Vegas

Job 164273 - Operations Manager
Las Vegas, NV

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Job Details

Location: Las Vegas, NV
Employment Type: Full-Time
Salary: Competitive

Job Description

Brooklyn Bowl has redefined the destination entertainment experience. “One of the most incredible places on earth,” according to Rolling Stone, Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance.


General overview of position:

This position is responsible for assisting the Sr. Operations Managers and Director of Operations in overseeing all aspects of food and beverage.  The incumbent will be responsible for achieving guest service standards, revenue and income objectives, market share objectives; assisting with enforcing policies and procedures; monitoring budget(s) to ensure the profitable operation of Brooklyn Bowl Las Vegas.






Responsibilities and Job Functions     

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

·         Review activities in all areas:  the restaurant, bars, bowling lanes, service areas, etc.  in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.

·         Work with the Sr. Operations Managers to establish standards, guidelines and objectives and maintains other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas.

·         Monitors and evaluates performance of all food & beverage areas, in order to facilitate ongoing improvement of operations and financial return.

·         Review ongoing opportunities such as cost of sales, inventory par levels, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources.

·         Assist with pre-screening potential candidates, retain, motivate, evaluate and direct employees to ensure they receive adequate guidance and resources to accomplish established objectives.

·         Ensure that all areas adhere to strict health code guidelines to maintain “A” status.

Working Conditions/Essential Functions

·         Use all equipment associated with the position, including but not limited to computer keyboard.

·         Review and comprehend all necessary documentation.

·         Communicate effectively at all times, with guests as well as all levels of employees.

·         Operates in a working environment that is subject to varying levels of crowds and noise; the severity of which depends upon customer volume.

·         Observe and direct actions of employees.

·         Hire, motivate and direct individuals with varying professional backgrounds.



·         Knowledge of food and beverage production and preparation techniques.

·         Familiarity with effective food and beverage service techniques and sales strategies.

·         Familiarity with the latest in food service and beverage service equipment. 

·         Knowledge of and previous experience with financial planning and analysis.

·         Knowledge of and experience with operational planning and analysis.

·         These skills and abilities are typically acquired through the completion of a bachelors’ degree in hotel and restaurant management or related field in addition a wide variety of hands-on experience typically acquired through a minimum of seven years progressive managerial experience in the food and beverage industry.

·         High-volume, casual restaurant management experience preferred.  


Regulatory and Compliance Responsibilities

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

·         Attend required training sessions offered by Brooklyn Bowl Las Vegas.

·         Perform the duties described in compliance with local laws and regulations.

·         Take the necessary steps to ensure minors are not allowed to loiter in areas restricted to 21 years old and are not served alcoholic beverages.

·         Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the standard operation of food and beverage operations in Las Vegas, NV.

·         Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.

Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of. 

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