Brooklyn Bowl - Las Vegas

Job 164045 - Box Office Agent
Las Vegas, NV

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Job Details

Location: Las Vegas, NV
Employment Type: Part-Time
Salary: Competitive

Job Description

Responsible for facilitating ticket and retail sales, cash and credit card transactions, and Will Call.

 

KEY JOB FUNCTIONS:

* Primary responsibility for selling and accounting for tickets including the reconciliation of monies once Box Office/Retail closes.

  • Provides customer assistance via telephone and in person, e.g., completing forms, filling ticket requests, researching and sharing event information, directing customers to appropriate entities for assistance.

  • Is familiar with The LINQ promenade and Brooklyn Bowl Las Vegas layout, including but not limited to, reserved seating areas, configurations, concession availability, merchandise availability, and parking lot layout.

  • Performs data entry in the maintenance of various records, files, and accounts according to box office needs.

  • Files and retrieves various records, files, forms, and related department documents as directed.

  • Operates a computer in preparing or transferring various information to prescribed formats, e.g.., tickets, publicity flyers, event information, performance programs, records, correspondence, and memoranda.

  • Utilizes discretion and judgment while interpreting and applying box office operations policy and procedural questions in resolving complaints.

  • Presents oneself as a credit to Company and encourages others to do the same.

  • Performs all other related and compatible duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE: High school diploma, GED or comparable experience preferred.

 

QUALIFICATIONS: * Operate computerized ticketing system; standard office equipment and personal computers using MS-DOS, Windows, Word, Excel and event booking / scheduling software.

  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and other encountered in the course of employment.

  • Work independently, exercising judgment and initiative.

  • Understand all aspects of box office operations. Possesses a working knowledge of computer ticketing systems and the ability to update, integrate and implement procedure in response to state of the art changes.

  • Comprehend and use bookkeeping principles and standard accounting practices.

  • Recognize and solve problems rapidly and effectively while handling a large volume of tickets and cash in a fast paced environment.

  • Calculate figures and amounts such as discounts, interest, commissions, proportions and percentages accurately and efficiently.

  • Work effectively under pressure and/or stringent schedule and produce accurate results.

  • Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.

  • Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.

  • Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements.

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

  • Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.

 

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